Product Support

We strive to give our customers the best product support possible. Our products come with limited documentation and support through our documentation website. Extended support is available through purchase of one of our support packages.

To provide quick way for customers to request help from our developers, clients can login to our support website and put in a support request. It allows you to track and manage your support tickets, as well as quickly reviewing the full history of each case. It also allows you to browse through existing tickets and solutions to see if your problem has a fix already.

To purchase one of our Extended Support Packages please contact us for further instructions.

These support packages also come with downloadable Installation and User Manuals which cover those topics in greater detail than what is offered on our documentation website.

ITrack Extended Support Packages

Basic Package - $699/year
- One year of Email Support (48 Hour Respone Time)
- Installation and User Guide. Installation Guide only covers installing iTrack on Servlet Containers.
Standard Package - $1499/year
- One year of Email Support (24 Hour Response Time)
- Installation and User Guide. Installation Guide only covers installing iTrack on Servlet Containers.
- Limited Phone Support (5 Incidents)
Premium Package - $2999/year
- One year of Email Support (12 Hour Response Time)
- Installation and User Guide. Installation Guide covers installing iTrack on Servlet Containers and J2EE Application Servers (JBoss only)
- Limited Phone Support (10 Incidents)