Support

Technical support ranges from system maintenance to help desk troubleshooting. All of our support services are contracted. We have people knowledgable and certified in a variety of fields.

EASP - 100% Helpdesk Uptime

Your systems need to have 99.999% uptime, what about your helpdesk? If you're big enough to require a helpdesk technician, but can't afford the expense of having more than one, you need to get an Emerge Ahead Support Plan. With an EASP contract you only pay for the number of technicians actually on site, but we train more technicians than you currently need for your systems. With a roster of technicians trained on your equipment, you never have to worry about your helpdesk technician ever getting sick, going on vacation or leaving for training.
(Currently only available in the Greater Toronto Area)

Other benefits include:

Being able to temporarily or permanently increase your helpdesk staff overnight
Having a technician with an entire company of knowledge behind him or her to help out with the really complex problems.