iTrack Helpdesk 1.0
iTrack Helpdesk 1.0 was designed and developed by people who have worked in a number of IT Support environments, and it comes with the best and most useful features that will suite many different support teams.
iTrack is built specifically for the IT departments in a small to medium size organization that provide the following services:
- Installation and support of new or existing computers, printers and peripheral equipment
- Installation of licensed software applications
- Responding and resolving all computing related problems within the organization
- Providing support and problem resolution for home based computers of employees in the organization
Read more about iTrack concepts here.
If
your organization provides any of the above services, and is in need of
replacing or installing new Helpdesk software, don't hesitate to check out iTrack Helpdesk demo now.
Or you can download the war file and install it on your server to try.
Features
- Track and manage service tickets
- Intuitive web interface
- Live employee name lookup
- Standard ticket flow model
- Powerful search interface
- Manage iTrack users, and employees in your organization
- Unlimited number of iTrack Users
- Change notification via email
- Live ticket statistics
- Track comments, and ticket changes
- Runs on almost any OS
- Based on Open Source technology
- It is Free (Community Edition)
Requirments
| J2EE Application Servers: |
| - Caucho Resin 2.x, 3.x (tested) |
| - Apache Tomcat 4.1.x, 5.5.x (tested) |
| - JBoss 3.2, 4.0 (tested) |
| - Mortbay Jetty 5.x (tested) |
| Database Servers: |
| - MySQL 4.0, MySQL 4.1 (tested) |
| - Support for other Databases will be introduced in version 2.0 |
| Operating Systems: |
| - Windows 2000 Server , XP (tested) |
| - Red Hat Linux 9.0 (tested) |
| - Fedora Core 3 (tested) |
| - Other Linux Distros (testing) |
| Browser Support: |
| - IE 6.0 (javascript enabled) |
| - Firefox 1.x (javascript enabled) |
| - Mozilla 1.x (javascript enabled) |
iTrack
